How to enable IBM Trusteer Rapport in Firefox Nitro (Firefox 57)

IBM’s Trusteer Rapport banking security plug-in doesn’t currently seem to work with the latest version of Firefox. Fortunately there is a way to manually enable it:

Ensure you have the latest version of Trusteer product installed. You may need to visit your bank’s website to get this.

In Firefox click the menu button below the X (close) button.

Select Add-ons

In the Add-ons screen click on the gear wheel next to the search box

Select ‘Install Add-on from file’

Navigate to C:\Users\USER_NAME\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}

NB USER_NAME will be your name or PC logon name

Select the file named

NB This may be called on systems set to display full filenames

Click ‘Open’


You should now see the Rapport icon to the right of the browser address bar. It will be grey on a regular website but turn green when you visit a supported banking site.

NB Check the icon is green before proceeding to use any protected websites.