Google’s new 7″ tablet, the Nexus 7 appears to be late shipping and to make matters worse Google appear to be failing to communicate with their customers. Customers are complaining that since pre-ordering opened on June 27 they have had no contact from Google even to confirm their orders. Availability was quoted as 2-3 weeks, which runs out today.
Google have now posted an update on Nexus 7 availability in the help section of the Google Play website. Here’s what they say about UK shipments:
“All Nexus 7 8GB orders will ship by July 20 (BST). All Nexus 7 16GB orders placed through June 30 (BST), will ship by July 20 (BST). The remaining Nexus 7 16GB orders will ship next week.”
No doubt all will be forgiven when the new devices arrive but it is a shame that Google don’t appear to have learned much from their earlier customer service problems in launching the original Google phone.